We begin processing orders as quickly as possible. If you need to cancel or change an order, contact support.skinova@gmail.com immediately.
Cancellation Requests
We will make reasonable efforts to cancel your order if it has not entered processing or fulfillment. However, cancellation requests are not guaranteed.
Once an order has been processed, packaged, or shipped, it can no longer be canceled. After delivery, eligible items may be returned according to our Returns & Refunds Policy.
Order Changes
Requests to change a product, quantity, discount, or shipping address must be submitted before the order is processed.
SkiNova® cannot guarantee that changes can be completed after an order has been placed. We cannot add additional products to an existing order. A separate order may be required.
Incorrect Shipping Information
Customers are responsible for entering a complete and accurate shipping address during checkout.
Contact us immediately if you notice an error. If the order has not been fulfilled, we will attempt to correct the address. Once an order has shipped, we may be unable to redirect or recover it.
SkiNova® is not responsible for delivery problems caused by incorrect or incomplete information entered by the customer. Additional shipping charges may apply if an order must be reshipped.
Canceled Orders and Refunds
When a cancellation is successfully approved, the refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
SkiNova® reserves the right to cancel and refund an order because of suspected fraud, payment verification issues, inventory errors, pricing errors, shipping restrictions, or other circumstances that prevent us from completing the order.