Shipping & Delivery
At SkiNova®, we work hard to ensure your order is processed carefully and delivered as smoothly as possible. Please review the information below before placing your order.
Order Processing
Once your order has been placed, you will receive an order confirmation email containing your purchase details.
Orders require time to be reviewed, prepared, packaged, and transferred to the shipping carrier. Orders are not processed or shipped on weekends or major holidays.
During product launches, sales, holidays, or periods of unusually high demand, processing may take slightly longer than normal.
Estimated Delivery Time
Most SkiNova® orders are delivered within:
5–10 business days
Business days are Monday through Friday and do not include weekends or major holidays.
The estimated delivery timeframe begins after your order has been processed and shipped. Delivery dates are estimates and are not guaranteed, as carrier delays and other circumstances outside our control may occasionally affect delivery.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation. In some cases, the carrier may have your package before the tracking page displays movement.
You can use your tracking number to follow the progress of your shipment directly through the carrier’s website.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
Before submitting your order, please carefully review your:
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Full name
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Street address
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Apartment or unit number
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City and state
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ZIP code
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Email address
If you notice an error after placing your order, contact us as soon as possible. We will make every reasonable effort to update the information, but changes cannot be guaranteed once an order has entered processing or has been shipped.
SkiNova® is not responsible for orders delayed, lost, or returned because of an incorrect or incomplete address provided by the customer.
Shipping Address Changes
Once an order has been shipped, we are unable to change the delivery address.
You may contact the shipping carrier directly to ask whether a delivery update or package redirection is available. Any additional fees charged by the carrier will be the customer’s responsibility.
Delayed Shipments
Although most orders arrive within the estimated timeframe, delays may occasionally occur because of:
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Severe weather
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Carrier service disruptions
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Holiday shipping volume
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Incorrect address information
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Transportation delays
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Customs inspections
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Events outside our reasonable control
A temporary lack of tracking updates does not necessarily mean that your package is lost. Some carriers may not scan a shipment at every stage of transit.
If your order has not arrived after the estimated delivery period, please review your tracking information before contacting our support team.
Packages Marked as Delivered
If your tracking information shows that your package was delivered but you cannot locate it, please:
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Check around your mailbox, porch, garage, side entrance, and other secure areas.
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Ask household members or neighbors whether they accepted the package.
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Allow an additional 24–48 hours, as some carriers mark packages as delivered before final arrival.
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Contact the shipping carrier for delivery details or GPS confirmation.
Once a carrier confirms that an order was delivered to the address provided at checkout, SkiNova® cannot guarantee a free replacement or refund. However, our customer support team will review the situation and assist wherever reasonably possible.
Lost Packages
A package may be considered lost when the carrier confirms that it cannot be located or when tracking has shown no movement for an extended period.
Please contact our support team with your:
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Full name
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Order number
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Shipping address
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Tracking number
We may ask you to contact the carrier or complete additional verification before a replacement or other resolution can be considered.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible after delivery.
Include:
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Your order number
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A description of the damage
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Clear photographs of the product
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Photographs of the shipping box and label
Please keep all original packaging until your request has been reviewed. Requests submitted without clear photographs may be more difficult to verify.
Returned-to-Sender Packages
An order may be returned to us because of:
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An incorrect or incomplete address
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Multiple unsuccessful delivery attempts
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Failure to collect the package
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Refusal of delivery
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Carrier restrictions
If your package is returned to us, please contact our support team. Additional shipping charges may apply if you request that the order be shipped again.
Original shipping fees, when applicable, are non-refundable.
International Orders
Shipping availability and estimated costs are displayed at checkout based on your delivery location.
International orders may be subject to customs inspections, import taxes, duties, or handling fees charged by the destination country. These charges are not controlled by SkiNova® and are the responsibility of the customer.
Customs processing may also cause delays beyond the estimated delivery timeframe.
Multiple Shipments
In some cases, an order containing multiple items may arrive in separate packages. You may receive more than one tracking number, and the packages may be delivered on different dates.
You will not be charged additional shipping fees when we divide an order into multiple shipments.
Order Cancellations
Orders are prepared for shipment as quickly as possible.
We cannot guarantee that an order can be canceled or modified after it has been placed. Once an order has entered processing or has shipped, it may no longer be eligible for cancellation.
Contact Us
For assistance with your order, please contact our customer support team and include your order number in your message.
We are committed to reviewing shipping concerns professionally and helping customers receive the support they need.
Estimated delivery: 5–10 business days.