Frequently Asked Questions

Find answers to the most common questions about SkiNova®, our skincare products, orders, shipping, returns, and customer support.

ABOUT SKINOVA®

What is SkiNova®?

SkiNova® is a modern skincare brand focused on helping you build a more effective, convenient, and elevated skincare routine from home.

We combine carefully selected skincare ingredients, innovative formulas, and advanced beauty solutions designed to address common concerns including the appearance of fine lines, uneven texture, dullness, dryness, loss of firmness, and overall skin radiance.

What makes SkiNova® different?

Our approach is centered around effective skincare without unnecessarily complicated routines.

We focus on products that are easy to incorporate into your routine while targeting visible skin concerns with carefully selected ingredients and modern skincare technology.

Whether you're looking to hydrate, smooth, brighten, firm, or improve the overall appearance of your skin, SkiNova® is designed to make advanced skincare feel more accessible.

Who are SkiNova® products designed for?

Our products are designed for adults looking to improve and maintain the appearance of healthy-looking skin.

Depending on the product, our formulas may help address concerns such as:

• Fine lines and wrinkles

• Dry or dehydrated-looking skin

• Uneven skin texture

• Dullness

• Loss of firmness

• Uneven-looking skin tone

• The appearance of enlarged pores

• Overall skin radiance

Always review the individual product description and directions before use.

Is SkiNova® only for women?

No. SkiNova® products can be used by anyone whose skin type and concerns are compatible with the individual product.

Our skincare is designed around skin needs rather than gender.

OUR PRODUCTS

What types of products does SkiNova® offer?

SkiNova® offers a growing collection of skincare products and at-home beauty solutions designed to support healthier-looking, smoother, firmer, and more radiant skin.

Our collection may include serums, targeted treatments, skincare systems, and other complementary products.

Because our range continues to evolve, visit our product pages for the most current selection and product-specific information.

How do I know which SkiNova® product is right for me?

Start by identifying your main skincare concern.

For example, someone primarily concerned with hydration may benefit from a different product than someone focused on the appearance of fine lines, texture, or firmness.

Each product page explains its primary benefits, ingredients, directions, and intended use to help you choose the best option for your routine.

Can I use multiple SkiNova® products together?

Many skincare products can be incorporated into the same routine, but compatibility depends on the ingredients and treatments involved.

When introducing multiple new products, we recommend adding them gradually rather than starting everything at once.

Always follow the directions provided with each product.

How long does one SkiNova® product last?

This depends on the product, frequency of use, and amount used during each application.

Product-specific usage information can be found on the respective product page or packaging.

Where can I find the ingredients?

Ingredient information is provided on the individual product packaging and/or corresponding product page.

If you have known allergies or sensitivities, review the complete ingredient list before use.

USING SKINOVA®

How should I introduce a new SkiNova® product?

Introduce new skincare products gradually and follow the directions provided for that specific product.

If appropriate for the product, performing a patch test before applying it more broadly can also help determine how your skin responds.

How often should I use SkiNova® products?

Usage frequency varies by product.

Some products may be suitable for regular daily use, while more intensive treatments should be used less frequently.

Always follow the individual instructions provided with your product rather than assuming every SkiNova® product should be used the same way.

Can I use SkiNova® products in the morning and at night?

This depends on the specific formula.

Some products may be suitable for both morning and evening routines, while others may have specific recommendations.

Please refer to the directions on your product page or packaging.

Should I wear sunscreen while using SkiNova® products?

Daily sunscreen is generally an important part of a skincare routine, especially when using products or treatments that may temporarily increase skin sensitivity.

Follow the individual directions for your SkiNova® product and use appropriate sun protection during the day.

RESULTS

How quickly will I see results?

Skincare results vary from person to person.

Some products may provide an immediate improvement in the appearance of hydration, smoothness, or radiance, while concerns such as texture, firmness, or the appearance of fine lines may require consistent use over a longer period.

Factors including skin type, age, lifestyle, routine consistency, and the specific product used can all influence results.

Does SkiNova® guarantee results?

No skincare product can guarantee identical results for every person.

Before-and-after images, testimonials, reviews, and customer experiences represent individual results and should not be interpreted as a guarantee that everyone will experience the same outcome.

Individual results may vary.

Do I need to use SkiNova® products consistently?

Consistency is one of the most important parts of any skincare routine.

For products intended for ongoing use, following the recommended routine consistently will generally provide the best opportunity to evaluate how the product works for your skin.

SKIN TYPES & SAFETY

Are SkiNova® products suitable for all skin types?

Suitability varies depending on the individual product and your skin.

Some formulas may work across a broad range of skin types, while others may be more appropriate for particular concerns or routines.

Always review the product-specific information and ingredient list before use.

Can I use SkiNova® if I have sensitive skin?

Sensitive skin can react differently to skincare ingredients and treatments.

If you have sensitive or reactive skin, introduce new products carefully and consider patch testing when appropriate.

Discontinue use if significant irritation occurs.

What if I have a skin condition?

If you have an existing dermatological condition, are currently receiving professional skin treatment, or are uncertain whether a product is appropriate for you, consult a qualified healthcare or skincare professional before use.

What should I do if irritation occurs?

Stop using the product if you experience significant or persistent irritation.

If symptoms are severe, unusual, or do not improve, seek advice from an appropriate healthcare professional.

Can I use SkiNova® products while pregnant or breastfeeding?

Ingredient suitability during pregnancy or breastfeeding can vary considerably.

We recommend reviewing the complete ingredient list and discussing the product with your healthcare provider before use.

ORDERS

How do I know my order was successfully placed?

After completing checkout, you should receive an order confirmation at the email address provided during your purchase.

If you do not see it, check your spam or junk folder before contacting our support team.

Can I change my order after placing it?

Contact us as soon as possible after placing your order.

If fulfillment has not yet begun, we may be able to assist with certain changes. Once an order has entered processing or fulfillment, modifications may no longer be possible.

Can I cancel my order?

Please contact our support team as soon as possible if you would like to cancel an order.

We will do our best to accommodate your request, but cancellations cannot be guaranteed after your order has entered processing, fulfillment, or shipping.

I entered the wrong shipping address. What should I do?

Contact our customer support team immediately with your order number and the correct address.

We will attempt to update your order before shipment, but we cannot guarantee address changes once fulfillment has started.

SHIPPING & DELIVERY

How long does shipping take?

Our standard estimated delivery timeframe is 5–10 business days.

Delivery times may vary depending on your location, order volume, holidays, weather, customs, and carrier delays.

How do I track my order?

Once your order has shipped, you will receive tracking information when available.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

Why hasn't my tracking updated?

Tracking information may temporarily stop updating while your package moves between carrier facilities or during periods of high shipping volume.

If your tracking has not updated for an extended period or your estimated delivery period has passed, contact our customer support team.

What if my package says delivered but I can't find it?

First check around your delivery location, mailbox, building reception area, household members, and nearby safe locations where the carrier may have left the package.

If you are still unable to locate it, contact the carrier and then reach out to SkiNova® support with your order information.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible and provide:

• Your order number

• Your full name

• A description of the issue

• Clear photographs of the item and packaging

Our team will review your case and help determine the appropriate resolution.

RETURNS & REFUNDS

Does SkiNova® accept returns?

Return eligibility is determined according to our current Refund & Returns Policy.

Because skincare and personal-care products may have hygiene considerations, eligibility can depend on the condition of the product and circumstances of the return.

Please review our Refund & Returns Policy for complete information.

How do I request a return or refund?

Contact our customer support team and include:

• Your full name

• Order number

• Email address associated with the order

• Reason for your request

• Relevant photographs when applicable

Our team will review your request and provide the next steps.

Can opened skincare products be returned?

Opened or used skincare products may be subject to different return conditions because of health and hygiene considerations.

Please refer to our current Refund & Returns Policy for complete eligibility requirements.

How long do refunds take?

Once an approved refund has been processed by SkiNova®, the time required for the funds to appear in your account depends on your bank or payment provider.

Processing times can vary between financial institutions.

PAYMENTS

What payment methods do you accept?

Available payment methods are securely displayed during checkout.

Options may vary depending on your location and the payment services currently available through our store.

Is my payment information secure?

Payments are processed through secure third-party payment providers available through our checkout.

SkiNova® does not require customers to send sensitive payment information directly through email or social media.

Why was my payment declined?

A payment may be declined for several reasons, including incorrect billing details, insufficient funds, security restrictions, or your bank declining the transaction.

Confirm your information and contact your financial institution if the problem continues.

DISCOUNTS & PROMOTIONS

Does SkiNova® offer discounts?

Yes. SkiNova® may periodically offer promotional discounts, bundles, free gifts, or other limited-time offers.

Promotions are subject to their individual terms and availability.

How does the 35% OFF + FREE GIFT promotion work?

When the 35% OFF + FREE GIFT promotion is active, qualifying purchases will receive the applicable promotional savings and eligible free gift according to the offer shown on the product page or during checkout.

Promotion availability, eligibility, and included gifts may change over time.

Can I combine multiple discount codes?

Unless specifically stated otherwise, promotional offers and discount codes may not be combined.

I forgot to apply my discount code. Can it be added afterward?

Discounts generally need to be applied before an order is completed.

If you believe an advertised promotion did not apply correctly, contact our support team with your order number and details of the promotion.

Are free gifts always available?

Free gifts are subject to availability and may be offered only during certain promotions or with qualifying purchases.

AUTHENTICITY

Where should I purchase authentic SkiNova® products?

For the safest shopping experience, purchase directly through the official SkiNova® store or another retailer specifically authorized by SkiNova®.

We cannot guarantee the authenticity, condition, or quality of products purchased from unauthorized third-party sellers.

How can I tell if a SkiNova® product is authentic?

Authentic SkiNova® products purchased directly from our official store will arrive in SkiNova® branded packaging where applicable.

If you have questions about the authenticity of an order, contact our support team with your order details and photographs.

CUSTOMER SUPPORT

How can I contact SkiNova®?

Our customer support team is available to assist with product questions, orders, shipping, returns, and general inquiries.

Customer Support: Available 24/7

You can also find us on social media at:

@SkiNovaSkincare_

When contacting us about an existing order, please include your order number and the email address used during checkout so our team can assist you more efficiently.

How quickly will I receive a response?

Our team works to respond to customer inquiries as quickly as possible.

During product launches, promotional periods, holidays, or periods of unusually high demand, response times may be slightly longer.

Still have questions?

We're here to help.

Contact the SkiNova® customer support team and we'll be happy to assist with questions about our products, your skincare routine, or your order.

SkiNova® — Advanced skincare, made for home.