Privacy Policy

Last Updated: August 11, 2026

At SkiNova® ("SkiNova," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products, contact us, interact with our advertisements, sign up for marketing communications, or otherwise use our services.

By accessing or using our website and services, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with SkiNova®, we may collect the following categories of information.

Information You Provide to Us

We may collect information you voluntarily provide, including:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Order and purchase information

  • Account information

  • Customer support communications

  • Product reviews or feedback

  • Survey responses

  • Promotion or giveaway entries

  • Other information you choose to provide

Payment Information

When you make a purchase, payment information is processed through our authorized payment providers.

Depending on the payment method selected, this may include information such as your payment card details, billing information, or other payment-related information.

SkiNova® does not require customers to send sensitive payment information directly through email or social media.

Information Collected Automatically

When you visit or interact with our website, certain information may automatically be collected through cookies, pixels, analytics tools, and similar technologies.

This information may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location

  • Pages viewed

  • Products viewed

  • Referring website or source

  • Time spent on our website

  • Links or buttons clicked

  • Shopping cart activity

  • Checkout activity

  • Website interactions

  • Advertising interactions

We use this information to operate our website, understand customer behavior, improve our services, detect potential fraud, and measure the effectiveness of our advertising.

2. HOW WE USE YOUR INFORMATION

We may use personal information for purposes including:

  • Processing and fulfilling orders

  • Providing order confirmations

  • Arranging shipping and delivery

  • Processing payments

  • Providing tracking information

  • Managing returns and refunds

  • Responding to customer support inquiries

  • Communicating important information about your order

  • Providing and improving our products and services

  • Personalizing your shopping experience

  • Maintaining and improving our website

  • Understanding how visitors use our website

  • Preventing fraud and unauthorized transactions

  • Protecting the security of our website and customers

  • Complying with legal and regulatory obligations

  • Sending marketing communications when permitted

  • Measuring and improving advertising performance

  • Displaying relevant advertising

  • Conducting analytics and business research

We may also use information for other purposes disclosed to you at the time it is collected.

3. SHOPIFY

Our online store is hosted through Shopify.

Shopify provides the ecommerce platform that allows us to display products, process orders, manage our store, and provide services to customers.

As part of providing these services, information you submit through our store may be processed by Shopify and its service providers in accordance with their respective privacy practices.

4. COOKIES & SIMILAR TECHNOLOGIES

SkiNova® and our service providers may use cookies, pixels, tags, web beacons, local storage, and similar technologies.

These technologies may be used to:

  • Keep our website functioning properly

  • Remember your preferences

  • Maintain shopping cart functionality

  • Understand how our website is used

  • Improve website performance

  • Measure traffic and conversions

  • Detect fraud or suspicious activity

  • Personalize content

  • Measure advertising performance

  • Provide advertising that may be more relevant to you

Some cookies are necessary for our website to operate, while others may be used for analytics, personalization, or advertising.

Where required by applicable law, you may be provided with choices regarding certain cookies and tracking technologies.

You can also adjust cookie settings through your browser. Disabling certain cookies may affect how some features of our website function.

5. ADVERTISING & ANALYTICS

We may work with advertising, social media, and analytics providers to understand how customers interact with SkiNova® and to promote our products.

These providers may collect or receive information about your interactions with our website and advertisements through cookies, pixels, or similar technologies.

Depending on the services we use, this information may help us:

  • Measure advertising performance

  • Understand whether an advertisement resulted in a purchase

  • Build audiences for advertising

  • Show advertisements that may be more relevant to users

  • Analyze website traffic and customer behavior

These third parties process information according to their own privacy practices and applicable agreements with us.

Where required by law, you may have the right to opt out of certain types of targeted advertising, sharing, or similar processing.

6. MARKETING COMMUNICATIONS

If you sign up to receive promotional emails, text messages, or other marketing communications from SkiNova®, we may use the contact information you provide to send:

  • New product announcements

  • Special offers

  • Discounts

  • Promotional campaigns

  • Product recommendations

  • Restock notifications

  • Brand updates

  • Other marketing communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.

Where SMS marketing is offered, instructions for opting out will be provided with applicable communications.

Even if you opt out of promotional communications, we may still send non-promotional messages relating to transactions, orders, customer service, security, or other necessary account-related matters.

7. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with third parties when reasonably necessary to operate SkiNova® and provide our services.

These third parties may include:

  • Shopify

  • Payment processors

  • Shipping and fulfillment providers

  • Delivery carriers

  • Customer service providers

  • Email and SMS providers

  • Website hosting and technology providers

  • Analytics providers

  • Advertising and marketing providers

  • Fraud prevention and security providers

  • Professional advisers such as accountants, attorneys, or consultants

We may also disclose information when reasonably necessary to:

  • Comply with applicable laws

  • Respond to lawful government requests

  • Enforce our agreements or policies

  • Detect or prevent fraud

  • Protect SkiNova®, our customers, or others

  • Establish, exercise, or defend legal claims

8. BUSINESS TRANSFERS

If SkiNova® is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any successor organization may continue to use information consistent with this Privacy Policy unless otherwise disclosed.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time information is retained may depend on factors including:

  • The nature of the information

  • Our relationship with you

  • Order and transaction requirements

  • Customer service needs

  • Fraud prevention

  • Accounting requirements

  • Tax requirements

  • Legal obligations

  • Dispute resolution

  • Enforcement of agreements

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with our practices and applicable law.

10. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information under our control.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You should use appropriate precautions when sharing personal information online and immediately contact us if you believe your interactions with SkiNova® may have been compromised.

11. YOUR PRIVACY RIGHTS

Depending on where you live and applicable privacy laws, you may have certain rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request information about how your personal information is used

  • Request correction of inaccurate personal information

  • Request deletion of certain personal information

  • Request a copy of certain personal information

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Opt out of certain targeted advertising

  • Opt out of certain sales or sharing of personal information where applicable

  • Appeal certain decisions relating to a privacy request where applicable

These rights are not absolute and may differ depending on your jurisdiction.

Certain information may need to be retained where required for legitimate business, security, tax, accounting, contractual, or legal purposes.

To submit a privacy request, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests.

12. CALIFORNIA PRIVACY RIGHTS

Residents of California may have additional rights under applicable California privacy laws.

Subject to eligibility and applicable exceptions, these rights may include the ability to request:

  • The categories of personal information collected

  • The specific pieces of personal information collected

  • The purposes for collecting or using personal information

  • The categories of third parties to whom information is disclosed

  • Correction of inaccurate information

  • Deletion of qualifying information

  • Access to qualifying personal information

  • Opt-out from certain sales or sharing of personal information

  • Limitation of certain uses of sensitive personal information where applicable

SkiNova® will not unlawfully discriminate against customers for exercising applicable privacy rights.

If our practices are considered a "sale" or "sharing" of personal information under applicable privacy law, eligible consumers may exercise the applicable opt-out rights made available through our website or by contacting us.

13. INTERNATIONAL CUSTOMERS

If you access SkiNova® from outside the United States, your information may be processed or stored in the United States or other countries where our service providers operate.

Privacy and data protection laws in those locations may differ from the laws in your country.

Where required, we and our service providers use appropriate mechanisms for handling international personal information.

Depending on your jurisdiction, you may also have additional privacy rights under local law.

14. CHILDREN'S PRIVACY

SkiNova® is not intended for children under the age of 13, and we do not knowingly seek to collect personal information from children under 13.

If we become aware that personal information from a child under 13 has been collected improperly, we will take reasonable steps to delete it.

If you believe a child has provided personal information to SkiNova®, please contact us.

15. THIRD-PARTY WEBSITES

Our website may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites or services.

If you leave our website through a third-party link, we encourage you to review that third party's privacy policy before providing personal information.

16. SOCIAL MEDIA

If you interact with SkiNova® through social media platforms, information relating to your interaction may also be collected or processed by the applicable social media platform.

Your use of those services is governed by their respective terms and privacy policies.

SkiNova® may use information you voluntarily provide through comments, direct messages, mentions, reviews, or other interactions to communicate with you and provide customer service.

Our social media can be found at:

@SkiNovaSkincare_

17. USER-GENERATED CONTENT & REVIEWS

If you submit a product review, testimonial, photograph, video, social media post, or other content to SkiNova®, information included in that submission may be processed as necessary to review, administer, or display the submission, subject to applicable law and any permissions obtained from you.

Avoid including sensitive or unnecessary personal information in public reviews or submissions.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business, services, technology, legal requirements, or privacy practices.

When we update this policy, we may revise the "Last Updated" date shown at the top of this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

Material changes may be communicated through our website or through other appropriate methods where required by law.

19. CONTACT US

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have concerns regarding your personal information, please contact SkiNova®.

SkiNova® Customer Support
Website: skinovaofficial.store
Social Media: @SkiNovaSkincare_
Customer Support: Available 24/7
Email: Support.skinova@gmail.com
Business Mailing Address: 425 Mission St, San Fransico, CA

When contacting us regarding a privacy request, please provide enough information for us to understand and respond to your request. We may request additional information when reasonably necessary to verify your identity.

SkiNova® — Advanced skincare, made for home.